The customer service department is the heart of any organization; it’s the main connection between a company and its customers. A pleasant and beneficial experience is going to be remembered with a positive outcome down the road that will keep customers coming back. Customers are the lifeblood of any business and without them businesses do not exist.
Providing good customer service is a continuous learning process, adapting to each situation and working through issues if and when they should arise in a timely and productive manner is important for any business. SCI is committed to maintaining the highest level of customer satisfaction. A happy, satisfied customer is likely to return and/or tell others about the good experiences that they had when dealing with your company.
Part of the personal touch in customer service is making sure our customers can reach us at any time. We make sure we are available and provide answers in a timely fashion. Always keeping the lines of communication open and honest. We work as a team here at SCI, making sure our customers come first. Our customers rely on us for our expertise and years of experience in the polymer industry. Creating good experiences with positive, lasting memories is what is most important for the future of any business. Great service is what keeps customers coming back for more.
To meet customer expectations through quality initiatives, continuous improvement, and supply chain management is our Quality Policy here at SCI. Our mission is to be our customers best value supplier.
Contact us today! We are ready to help you with your next polymer project.