We’ve recently become ISO certified! This certification specifies requirements for a quality management system of an organization. Meaning Stern Companies demonstrates the ability to consistently provide our customers with products and services that meet the applicable statutory and regulatory requirements, while enhancing customer satisfaction through the effective application of the system.
Stern Companies is excited to embark on this journey, as customer service and quality throughout the organization is obviously important within this requirement. With ISO, we are required to follow the procedures that we state we are going to follow. It amplifies and helps drive the corporate goals set and challenges our employees to be even better than we were before. It also requires that there be periodic audits to verify that processes are being followed. If there is a shift that needs to be addressed, it gets reviewed by management and determined if it makes sense to change the procedure to allow for change as our customers and Stern Companies grow.
We’re extremely proud of this accomplishment, as it is a great building block to grow our company and become a better supplier to our customers.